By using our Channels or providing us with your personal information, you consent to the practices described in this Notice. If you do not agree, please do not use our Channels or provide your information.

​

Information We Collect We collect personal information through various Channels, including directly from you, automatically via technologies, and from third parties.

​

Categories of personal information we may collect include:

 

• Contact information — such as name, postal address, email address, and mobile or other telephone number.

• Account credentials — such as username and password.

• Payment and transaction information — such as payment card number, expiration date, security code, billing address, delivery address, and purchase history.

• Client care and service information — such as inquiries, comments, repair/alteration history, and support interactions.

• User-generated content — such as photographs, comments, reviews, and other content you submit.

• Preferences and demographics — such as personal or professional interests, date of birth, marital status, experiences with our products, and contact/marketing preferences.

• Career-related information — such as résumé details (work history, education, language skills), current employment, and contact details submitted for job opportunities.

• Referral information — contact details you provide about friends or others for us to contact (with their consent where required).

• Location data — such as approximate location derived from IP address, country, or zip code; and precise geolocation from your mobile device only where we provide notice and obtain your consent or choice as required by law.

• Automatically collected data — such as device information, browser type, operating system, referring URLs, pages viewed, time spent, and interaction data (see "Cookies and Similar Technologies" below).

• Other information — obtained through our Channels or third-party sources as permitted by law.

​

Cookies and Similar Technologies We (and our service providers) use cookies, web beacons/pixels/tags, web server logs, and similar technologies to collect certain information automatically through our Online Channels.

​

These technologies help us:

​

• Recognize you and remember preferences.

• Analyze site usage and improve functionality.

• Deliver personalized content and ads.

• Prevent fraud and enhance security.

​

Third-party features (e.g., social media plugins like Facebook or Instagram "Like" buttons) may collect data directly; their practices are governed by their own policies, and we are not responsible to the extent permitted by law.

​

You can manage cookies via your browser settings or our consent tool (where available). Note that disabling certain cookies may limit site functionality.

​

How We Use Your Information We use your personal information based on legal grounds including:

​

• Performance of a contract (or pre-contractual steps at your request) — to process orders, fulfill services, manage accounts, provide support (e.g., repairs, alterations), and handle career applications.

• Legitimate interests (balanced against your rights; details available on request) — to operate/improve our business (e.g., product development, analytics, fraud prevention, identity verification, credit risk management, personalized recommendations via virtual assistants/live chat, marketing communications, event participation, and responding to inquiries).

• Legal compliance — to meet obligations, respond to court orders, or establish/defend legal claims.

• Consent (where required; revocable at any time) — for specific uses, such as certain marketing or processing.

​

We may also aggregate or pseudonymize data (e.g., for sales performance analysis, audience segmentation, product improvement, algorithm training, and analytics models) in ways that no longer identify you personally.

​

Information We Share We share personal information only as described here or with your consent:

​

• Service providers — who act on our instructions (e.g., payment processors, order fulfillment, customer support/chat tools, web hosting, analytics, marketing, fraud prevention). They may not use data for their own purposes.

• Legal requirements — to comply with laws, respond to authorities, prevent harm/fraud, or investigate illegal activity.

• Business transfers — in connection with mergers, acquisitions, sales, or reorganizations of all or part of our business.

• Affiliates/partners — within our corporate group or trusted partners for the purposes outlined.

​

We do not sell personal information in ways that require opt-out under certain laws (e.g., CCPA-style "sales"), but if practices change, we will update this Notice and provide required mechanisms.

​

International Transfers As an international luxury brand, we may transfer personal information outside your country. We use safeguards like standard contractual clauses or adequacy decisions to protect transfers.

​

Data Retention We retain personal information as long as needed for the purposes collected, our ongoing relationship, legal obligations, statute of limitations, or dispute resolution. Aggregated/pseudonymized data may be retained longer. Upon request, we may delete or restrict processing earlier.

​

How We Protect Your Information We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, loss, misuse, alteration, or destruction. No system is infallible, but we strive for industry-standard security.

​

Your Rights and Choices Depending on your location and applicable law, you may have rights to:

​

• Access, correct, update, or delete your information.

• Opt out of certain processing (e.g., marketing, profiling, automated decisions).

• Withdraw consent.

• Portability or restriction.

• Lodge complaints with supervisory authorities.

​

To exercise rights, contact us. We may verify your identity before responding and will reply within legally required timeframes.

​

You can unsubscribe from marketing via links in emails or by contacting us. For location-based services, adjust device settings.

​

Updates to This Notice We may update this Notice periodically. Changes will be posted here with the updated date. Significant changes may include additional notice or consent where required.

​

Contact Us for questions, rights requests, or concerns: Email: privacy@diamondlab.us (Include your full name, email, and details of your request.)

 

We value your trust and are dedicated to safeguarding your privacy in line with applicable laws.

​

​

Thank you for choosing DiamondLab.